Atlantic International's managing director David Snell is passionate about his team delivering the highest possible level of customer service every time. We do, but don't just take our word for it. Below are various comments from just a few of our customers about Atlantic International and our service:
- " Dear David, Julia & everyone in the team. Thank you for all of your amazing hard work and commitment during 2016.
We have thoroughly enjoyed working with you all and appreciate everything that you have done to help us to continue to grow as a business.
We look forward to another productive and successful year in 2017 but most of all we wish you good health and happiness. "
- " First and foremost, Happy New Year to the best freight-forwarding crew I know. You are all amazing to work with and I thank you for being so good to us. We look forward to working with you throughout 2017. "
- " It has been an absolute pleasure to work with Atlantic International. Hereby I would like to thank all the team for impeccable customer service, professional co-operation, hands-on approach, responsiveness, flexibility and continuous readiness to overcome difficulties.
Without hesitation I would recommend your business to anyone looking for a logistics partner. With many thanks and best wishes for the future "
- "Julia. Just a quick note to say once again you have done a cracking job for us!
The pallets from Turkey have arrived very promptly.
Thanks for all of your help – you really are proving to be head and shoulders above the other freight forwarders we have used."
- "Hi Kirsty. You are a star, thanks very much for this update.Our customer will be very impressed to learn how fast you are compares to their nominated forwarder who handled their previous orders. Have a lovely evening".
- "Hi Louise. You just made my day, thank you so much for letting me know that this shipment was delivered in Holland this morning. An important customer who it looked like we were going to let down, saved!
The goods were supposed to arrive in the UK on 10th jan, and we had loads of time before the superyacht sailed after a refit on the 1st Feb, but with bad weather and shipping delays from China, run up to Christmas, it looked like we were going to fail, so you saved our bacon :) "
- "Hi Kirsty, Just to let you know that our stand has just arrived back at our premises. Thank you for the fantastic and prompt service.
I will certainly be recommending that we use you in the future for getting deliveries in and out of the States!"
- "Hi David. Just thought I would write you a quick email to express how happy we have been with Atlantic International since becoming one of our freight forwarders. It is not often that people write or have good things to say about a company, service or a person, however the past week has really emphasised how excellent your employees customer service skills are!
Last week I sent Tracey and Kirsty an email for quotes to Japan from the UK - within a couple of hours I had a reply which was brilliant. I also emailed 3 or 4 other freight forwarders to compare quotes - I got a reply from one within 2 days and the others, I have heard nothing!"
"Tracey has been our main point of contact and I am pleased to say we have never had any issues with her and often mention how good she is compared to other forwarders around the UK. Sam and I would like to congratulate her on her continuous hard work, friendliness and outstanding customer service. We hope we can continue to work closely with you as our main freight forwarder and send lots more business your way. "
- "Hi Louise, I bet you're glad this week's over.. Thank you so much for all your hard work this week. I know this Letter of Credit shipment wasn't easy and that you had to keep checking everything with the Chamber of Commerce so we do appreciate your good humour and dare I say enthusiasm in achieving this. Next shipment due out in a month, (don't pretend you're on holiday then.)!"
- "Since our meeting David, when you first introduced yourself and your company we have used your services for both Ocean and air freight. During this time you have proved to be reliable and efficient on both sides of the Atlantic and I am not only happy with the service but also your pricing is competitive."
- "This service combined with the cost saving you are currently providing is fantastic, if this level of service continues, I can see a long and fruitful relationship for both of us (particularly as I have a huge US import project on the go at the moment). Keep up the great work ... and thanks to everybody at Atlantic for their efforts thus far."
- "We would like to thank you for all of your support during the last 12 months. It has been a difficult time, and have seen many changes within our business resulting in urgent requirements and tight deadlines to be achieved. Atlantic International have supported us thoroughly throughout this time and we are extremely grateful for all of your help."
- "I really can't think of anything more that you could do! Everything is working very well and is 100% better than it used to be with our previous freight forwarder."
- "Just to let you know that as part of our annual quality review we have carried out an internal audit of Atlantic International and the services that you provide and I am happy to report that all staff who deal with Atlantic International are very happy with the service and costs that Atlantic provide. "You do exactly what you say you will - at the price you say!" So many thanks for everything."
- "It's been a great year working with Atlantic, any doubts we had moving from our long term established forwarder have been totally eradicated by the tremendous service you've provided. I'd like to personally thank you and your team for your tremendous support throughout 2010 and look forward to working with you throughout 2011."
We are a fully transparent business and would therefore be happy to provide customer names and contact details for any of the above testimonials if required.
If you would like a quote from Atlantic International, you can contact the team on 01527 874 980