Privacy Policy

Last updated: 14 October 2026

Atlantic International Freight Services Ltd (“Atlantic International”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect and use personal information when you visit our website, contact us, subscribe to our newsletter or deal with us in connection with our freight and logistics services.

Who we are

Atlantic International Freight Services Ltd is responsible for the personal information described in this policy and acts as its data controller.

Website: https://atlanticintl.co.uk/
Email: sales@atlanticintl.co.uk
Telephone: +44 (0)1527 874 980
Postal address:

Atlantic International Freight Services Ltd
Office 2-4, Rear of Access House,
4 Sherwood Road
Bromsgrove, Worcestershire, B60 3DR

Information we collect

Depending on how you interact with us, we may collect:

Your name, job title and company name.
Contact details, including your email address, telephone number and business address.
Information you provide in enquiries, quotation requests and correspondence.
Shipment and delivery information, including relevant sender, recipient and business contact details.
Newsletter subscription details, confirmation records and communication preferences.
Technical information generated when you visit our website, such as your IP address, browser type, pages requested and security logs.

We receive information directly from you and, where relevant to providing our services, from your employer, customers, suppliers or logistics partners.

Our website does not provide customer login accounts or an online checkout. We do not collect payment card details through the website.

How and why we use your information

We use personal information for the following purposes:

Enquiries and quotations
To respond to questions, understand your requirements and prepare quotations. We generally rely on our legitimate interests in responding to potential customers and conducting our business. Where you are personally entering into a contract with us, we may process information to take steps at your request before that contract begins.

Providing freight and logistics services
To arrange shipments, communicate with relevant parties, coordinate delivery and manage customer relationships. We rely on contractual necessity where the contract is with you personally, or our legitimate interests in delivering services to the business you represent.

Business administration
To maintain appropriate operational records, manage supplier relationships, deal with complaints and establish or defend legal claims. We rely on our legitimate interests in running and protecting our business.

Legal requirements
To comply with applicable accounting, tax, customs and other legal obligations.

Website operation and security
To maintain our website, investigate technical problems and protect against misuse. We rely on our legitimate interests in providing a secure and reliable website. Where consent is required for cookies or similar technologies, this is addressed separately.

Newsletters
To send the news and updates you have requested. For subscriptions made through our website, we rely on your consent.

When relying on legitimate interests, we consider the effect on your privacy and balance our interests against your rights.

Providing information is generally voluntary. However, without the relevant contact or shipment details, we may be unable to respond to an enquiry or provide a requested service.

Newsletter subscriptions

We use Mailchimp to manage our mailing list and distribute newsletters.

Our website subscription form uses email confirmation, also known as double opt-in. After submitting your details, you will receive an email asking you to confirm your subscription.

You can withdraw your consent at any time by using the unsubscribe link in our newsletters or contacting us. Withdrawing consent does not affect the lawfulness of processing carried out beforehand.

We may retain a limited record of your unsubscribe request to help ensure that you are not added back to our mailing list unintentionally.

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Who we share information with

Where necessary for the purposes described above, we share relevant information with:

Carriers, overseas agents, customs intermediaries, warehouses and delivery partners involved in providing our services.
Website hosting, IT support and other business service providers.
Mailchimp for newsletter administration and delivery.
Professional advisers, insurers and accountants.
Customs authorities, regulators, law enforcement bodies and other organisations where disclosure is legally required.

We limit information sharing to what is appropriate for the purpose. We do not sell your personal information.

International transfers

International freight services may involve sharing relevant information with organisations outside the United Kingdom. Our technology providers may also process information overseas.

Mailchimp processes subscriber information in the United States and other locations described in its privacy documentation. Its data-processing arrangements include mechanisms for protecting transfers of UK personal information.

Where a transfer is subject to UK international transfer requirements, we use an applicable lawful transfer mechanism, such as UK adequacy regulations or approved contractual safeguards.

You can contact us for further information about the safeguards relevant to your information.

How long we keep information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected.

In deciding retention periods, we consider:

Whether an enquiry, shipment or business relationship remains active.
Applicable legal, tax, accounting and customs record-keeping requirements.
The need to deal with complaints, insurance matters or legal claims.
Security and operational requirements.

Newsletter information is retained while your subscription remains active, subject to periodic review. If you unsubscribe, we stop using your details to send newsletters and may retain a limited suppression record.

Information that is no longer required is deleted or anonymised.

Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to people and service providers who need it for their work.

Your rights

Depending on the circumstances, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information.
Ask us to restrict how we use it.
Object to processing based on legitimate interests.
Request a portable copy of information where the right to data portability applies.
Withdraw consent where processing relies on consent.

You can object to the use of your personal information for direct marketing at any time.

These rights are subject to applicable legal conditions and exceptions. To make a request, contact sales@atlanticintl.co.uk. We may need to verify your identity before responding.

We do not use your information to make solely automated decisions that produce legal or similarly significant effects on you.

Cookies and other websites

Please see our Cookie Statement for information about cookies and similar technologies.

Our website may contain links to other websites. Those organisations are responsible for their own privacy practices, and you should read their privacy notices when visiting their sites.

Questions or complaints

If you have a question or concern about how we handle personal information, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Changes to this policy

We may update this policy to reflect changes to our services, practices or legal requirements. The date at the top shows when it was last updated.